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Write a short paper addressing job analysis and job evaluation as they relate to employee compensation. Begin by thoroughly reading Chapter 6 the case study “Internal Consistency at Customers First” at the end of the chapter. 

Internal Consistency at Customers First Case Study : 

After 3 months in her new role as Director of Human Resources (HR) at Customers First, Deborah Ketson feels confident she has identified the significant HR issues at the company. She has prioritized the issues and is meeting with company president Joan Bates to make her recommendations. Deborah is prepared to discuss her top priority, which is to conduct an organization-wide job analysis and job evaluation project in order to start building a more internally consistent pay structure.

Customers First is a company that provides customer service for other companies. Small-to-medium-sized companies outsource their customer service function to Customers First, which manages all customer service for their clients through a call center and also via an online customer service center. The company works with a diverse group of clients ranging from small retail stores to larger online retailers. Customers First has grown quickly in the 5 years since Joan started the company, and now employs more than 150 customer service representatives (CSRs) and other support staff.

The company’s quick growth has led to several problems with its compensation structure. Much of the company’s hiring has occurred in response to a new contract, and pay was set based on the current market rate for CSRs in order to attract the right talent. For example, an early client was a small retail store that needed fairly simple customer support. Four CSRs were hired and their pay was set at just slightly above minimum wage. In comparison, a more recent client required hiring 18 CSRs. The labor market was competitive at the time, and the company hired these 18 new employees at a pay rate well above what others at the company were paid. Such variance has occurred often in the hiring process, resulting in groups of CSRs at much different levels of pay for doing substantially similar work.

Deborah has heard many complaints from the supervisors about inequities in the pay of the CSRs. The supervisors are concerned that the inequities may lead to turnover among some of the staff. Deborah has examined the pay rates of the CSRs across the organization and agrees with the supervisors that there are some concerns. One particular concern is that the lowest paid group of CSRs is primarily female, while the highest paid group includes all male employees. By talking with the supervisors, Deborah has learned that there are some CSRs with different levels of responsibilities and skills, but they all hold the same job title. Deborah believes that an organization-wide job analysis and job evaluation is necessary to build an internally consistent compensation structure.

However, when she shared her recommendation with Joan, she did not receive the response she expected. Joan is resistant of the job analysis and job evaluation process as she thinks that having such a structured compensation system will limit the company’s ability to be flexible in the marketplace. Often hiring happens quickly in response to a new client contract, and they must hire the right skill set, which might vary based on the current market rates. Further, Joan suggested the entire project would be too time-consuming for Deborah and the other staff that would need to be involved. She felt their time would be better spent on other concerns such as recruiting new staff.

Then write a short paper that adequately answers the following questions:

1. Do you think that job analysis and job evaluation will benefit Customers First? Why or why not?
2. What is your opinion of Joan’s view on job analysis and job evaluation?
3. What do you recommend that the compensation professionals at Customers First do? Why?

Guidelines for Submission: Your paper must be submitted as a 2- to 3-page Microsoft Word document (in addition to a cover page and references) with double spacing, 12-point Times New Roman font, and one-inch margins. Use at least three sources, which should be cited according to APA style.

Read the case, “Tesla Motors: Disrupting the Auto Industry” on page 576-588 use the case analysis format provided below to address to identify the problems and provide several suggested solutions that the Tesla Motors executive team can review for possible implementation.
 

Be sure to identify “identify 2 to 3 problems” and “develop 2 to 3 possible solutions to the problems identified”, and use this as the focus for making your case in the case format. Note: The case questions provided at the end of each case can be used as an insight to what the problems might be; so be sure to investigate the case carefully.

*** Required reading attached (Tesla Motors: Disrupting the Auto Industry)

Case Format
 

I. Write the Executive Summary

• One to two paragraphs in length
• On cover page of the report
• Briefly identify the major problems facing the manager/key person
• Summarize the recommended plan of action and include a brief justification of the recommended plan

II. Statement of the Problem

• State the problems facing the manager/key person
• Identify and link the symptoms and root causes of the problems
• Differentiate short term from long term problems
• Conclude with the decision facing the manager/key person

III. Causes of the Problem 

• Provide a detailed analysis of the problems; identify in the Statement of the Problem
• In the analysis, apply theories and models from the text and/or readings
• Support conclusions and /or assumptions with specific references to the case and/or the readings

IV. Decision Criteria and Alternative Solutions

• Identify criteria against which you evaluate alternative solutions (i.e. time for implementation, tangible costs, acceptability to management)
• Include two or three possible alternative solutions
• Evaluate the pros and cons of each alternative against the criteria listed
• Suggest additional pros/cons if appropriate

V. Recommended Solution, Implementation and Justification

• Identify who, what, when, and how in your recommended plan of action
• Solution and implementation should address the problems and causes identified in the previous section
• The recommended plan should include a contingency plan(s) to back up the ‘ideal’ course of action
• Using models and theories, identify why you chose the recommended plan of action – why it’s the best and why it would work

VI. External Sourcing

• 2 to 3 external sources (in addition to your textbook) should be referenced to back up your recommendations or to identify issues. This information would be ideally sourced in current journals, magazines and newspapers and should reflect current management thought or practice with respect to the issues Identify.

The below must be met for your paper to be accepted and graded:

• Write between 750 – 1,250 words (approximately 3 – 5 pages) using Microsoft Word in APA style, see example below.
• Use font size 12 and 1” margins.
• Include cover page and reference page.
• At least 80% of your paper must be original content/writing.
• No more than 20% of your content/information may come from references.
• Use at least three references from outside the course material, one reference must be from EBSCOhost. Text book, lectures, and other materials in the course may be used, but are not counted toward the three reference requirement.
• Cite all reference material (data, dates, graphs, quotes, paraphrased words, values, etc.) in the paper and list on a reference page in APA style.

References must come from sources such as, scholarly journals found in EBSCOhost, CNN, online newspapers such as, The Wall Street Journal, government websites, etc. Sources such as, Wikis, Yahoo Answers, eHow, blogs, etc. are not acceptable for academic writing. 

 1. What are the benefits and challenges associated with public and private blockchain and which has the most potential for application in human resource management? 

2. What are Smart Contracts and how might they be applied in human resource management? 

3. How might Blockchain technology impact labor relations and employee safety? 

 Find a recent article or video describing a new product in development. Post a link to the article or video in the discussion thread and describe the following:

1. What need is the new product trying to fill? Do you think it will meet that need?
2. What type of innovation does the new product represent?
3. What kind of process do you think will be used to make the product? Would it be possible to produce a lot of the product in a short amount of time?

I need help writing an APA formatted analysis on cost savings regarding HR decision making processes.

** I will provide the Capsim Simulation login info for utilization of decisions and reports  

Part 1: Using this week’s course readings and supplemental readings, summarize (1-2 paragraphs) the importance of reviewing ROI for investments in human resources

Part 2: How much of a cost savings might you expect in the seventh year? What are the savings for all 6 years?  What are the Recruiting and Training costs? Would the total cost savings justify the necessary expenditures in recruiting and training made over time?

Part 3: Assume your turnover rate doubles and no increase in workforce size. Are the Recruitment and training costs still justified?

Instructions

In this assignment, you will create a PowerPoint presentation that details a number of quantitative analysis methods and indicates how and when they should be used to solve business problems.

Requirements:

• Include an analysis of 10 different methods.
  • At least four methods must not have been directly covered in the course.
• For each analysis method include:
  • A one slide description of the method and the type of problem it can be used to solve.
  • An example of the method in use.
  • 2-4 references describing the method and/or examples
• Practical example
  • invent a business problem, and briefly describe it in one slide
  • create a simple decision tree to select the quantitative method used to evaluate it
  • include a sample evaluation and recommendation for the business problem

Critical Thinking Assignment (125 Points)

Important! Read First

Choose one of the following two assignments to complete this week. Do not do both assignments. Identify your assignment choice in the title of your submission.

Common Assignment Requirements 

Project management (PM) assessment and project auditing enable the project management office (PMO) infrastructure management and technical support. The purpose of this assignment is for you to understand and synthesize the application of PM assessment as an enabling infrastructure for PMO sustainable success.

For this assignment, address the following items:

• In your own words including scholarly reference support, 
  • Define PM assessment in context of the PMO infrastructure management.
  • Describe the primary domains encompassing PMO assessment.
• In your own words including scholarly reference support, 
  • Define project auditing context of the PMO technical support.
  • Describe the main functions encompassing PMO project auditing.
• Explain the distinction between PMO assessment and auditing.
• Based on the TD Bank N.A.’s enterprise-wide PMO (Links to an external site.) (2013) case study, identify how PMO assessment and auditing played a role in the firm’s successful growth. Include specific assignment tools and/or techniques used to measure effectiveness.
• Summarize how the PM assessment improves PMO success and business results while recognizing ethical considerations and challenges unique to an international PMO.

Option #1: PMO Assessment for Advancement Essay 

For the assignment Option #1, write an essay to address the Module 5 Common Assignment Requirements.

Submit your Module 5 Critical Thinking assignment as a single Microsoft Word document to the submissions area established for this purpose.

Your essay should address the following requirements:

• Your well-written PMO recommendation essay thesis should be 5  pages in length, which does not include the title, reference, or appendix pages. You need to add headings subheadings associated with each of the bullet points listed in the common assignment requirements.
• Format your paper per the CSU Global Guide to Writing & APA (Links to an external site.) standards, which includes an introduction and conclusion.
• Include title and reference pages.
• In addition to your course textbook and the designated case study, cite at least four current (published within the past 5 years) scholarly resources (peer-reviewed, official governmental reports, and other scholarly sources) to support your suppositions, assertions, and conclusions. To enhance your learning experience, scholarly resources are available from the CSU Global library.
• Include an appendix for tables and figures as appropriate.

Please write clearly, concisely, and cohesively; use section level headers to organize the key elements of your thesis.

Consult the assignment template (Links to an external site.) for a more complete list of requirements. If you need assistance with your writing style or you need writing tips or tutorials, visit the CSU Global Writing Center (Links to an external site.). Review the grading rubric to see how you will be graded for this assignment.

 For this assignment, you will reconstruct the four dimensions of diversity. Discuss each dimension, and then choose two to three characteristics of that dimension and offer an analysis of the considerations for those characteristics.

For example, in discussing the internal dimension, you choose the characteristic of the age. There are several considerations regarding age, particularly among multi-generational workers:

• Preferences in modes and frequency of feedback.
• Attitudes toward technology and its use in communication (i.e., social media).
• Motivation tends to differ for a person depending on where they are in their career (e.g., at the beginning of their career and looking to move up the corporate ladder, or nearing retirement).

This assignment will require you to think outside of the box and consider aspects of diversity that you may not have considered before.

Support your assignment with at least three scholarly or professional resources. In addition to these specified resources, other appropriate scholarly resources, including seminal articles, may be included.

Length: 3-5 pages, not including title and reference pages

References:  Include a minimum of 3 scholarly resources.

Your assignment should demonstrate thoughtful consideration of the ideas and concepts presented in the course by providing new thoughts and insights relating directly to this topic. Your response should reflect scholarly writing and current APA standards.

You have recently joined an organization in an entry level HR position. The organization is now subject to union representation. You have been asked by your supervisor to write a brief memo for your HR colleagues that provides an overview of the expectations for managing human resources in a unionized environment. Your memo must address the following:

1. The differences, from the organization’s perspective, in operating in a union-free environment versus a unionized environment
2. The rights of the union, management, and employees
3. The impacts of the union on human resource functions, including
   • Work restructuring  
   • Performance Management
   • Employee Discipline and Job Security
   • Wages and Benefits
   • Health and Safety
4. Any costs the organization may expect based upon these impacts

Use headings to separate the sections of the paper, double-space, and Times New Roman font, cover page, page numbers, and APA format.

Support your answers! In responding, you must use FIVE references including THREE FROM THE COURSE MATERIAL BELOW. They should be from a scholarly journal or credible news source from within the past three years. At least three should be from course materials. 

PICK 3 ARTICLES TO CITE FROM OUT OF CLASSROOM MATERIAL!

 https://www.nlrb.gov/about-nlrb/rights-we-protect/your-rights/employer-union-rights-and-obligations 

 https://www.nlrb.gov/about-nlrb 

 https://open.lib.umn.edu/humanresourcemanagement/chapter/12-2-collective-bargaining/ 

 https://www.nlrb.gov/about-nlrb/rights-we-protect/the-law/bargaining-in-good-faith-with-employees-union-representative 

 https://www.fedsmith.com/2008/07/08/why-do-employees-file-discrimination-complaints-2/ 

Challenge, defend and/or supplement comments made by at least two classmates. Respond to each. Bring in additional information specific to the discussion. Your additional information may be from the news, your readings/research and/or personal experience. Cite your sources. 300 words