For this question, assume you are employed as a systems analyst at your organization. Your organization has a number of in-house developed software solutions that they are interested in enhancing for ease of use, efficiency, and added capabilities. These are a time keeping system, a billing system, and a customer mailing system that sends customers marketing materials.
Management has asked you to select one of these systems and gather user requirements for consideration to be incorporated in the next iteration of the software.
Identify which system you selected and write at least three closed-ended questions that you might use in an interview of the users for the solution you selected in order to develop ideas for the next version. Explain why you chose the questions you did and what type of information you are hoping to gain by asking them.