Discussion: Read this article and Provide 2 examples of what to say and 2 examples of what not to say. Think like a leader is the objective of this discussion.
Be creative on how you deliver your response (i.e. new letter, flyer, other innovative tools)
Assignment: Read the IT Investment at North American Financial Case Study on pages 165-168 in the textbook. Answer Discussion Question# 2 A comprehensive and holistic governance of IT spending and benefits delivery at all levels.