1. What is the underlying problem in this case from Edward Lampert’s perspective? (2marks)
2. What are the key causes of Sears’ decline? (1.5 marks)
3. To what extent did sears use a total Quality Management perspective in running the business?
1. What is the underlying problem in this case from Edward Lampert’s perspective? (2marks)
2. What are the key causes of Sears’ decline? (1.5 marks)
3. To what extent did sears use a total Quality Management perspective in running the business?