Posts in category: Uncategorized

Assume you are employed as an HR manager for a large retail clothing store. You are tasked with hiring a sales clerk for an open position.  The ideal candidate for this position will possess the following factors: 

1. Have at least a high school education (bachelor’s or associate’s degree desirable).

2. Have experience as a sales clerk or in a related field (such as customer service).

3.  Ability to work with currency and balance a cash drawer correctly.

4. Have good communication skills (for example, speak clearly, make good eye contact)

5: Have good interpersonal skills (for example, demonstrate patience and flexibility and develop rapport easily).

5: Have good selling skills (for example, ability to influence, persuasiveness).

6. Be motivated to work.

Part A: Evaluating Selection Methods

Identify which selection method (e.g., résumé, interview, test, role-play exercise, reference check or personality inventory) you would recommend for each of the six factors listed below. You can use the same selection method more than once if you believe it is appropriate for more than one factor.

1. Education – selection method:  _________________________________________

Justification:

2. Work experience – selection method:  _________________________________________

Justification:

3 Ability to work with currency – selection method: _____________________________

Justification:

4.Communication skills – selection method:  ___________________________________ 

Justification:

5. Interpersonal skills – selection method:  _______________________________________

Justification:

Work motivation – selection method:  _________________________________________

Justification:

2007 SHRM. Marc C. Marchese, Ph.D.

Part B: Evaluating a Selection System

There are different ways to ensure that a selection system is working. One important method focuses on legal compliance.  As indicated in the reading material, there are two types of discrimination: disparate treatment and disparate impact (also known as adverse impact). 

Disparate treatment discrimination refers to treating applicants differently based on a protected characteristic (for example, age, sex, national origin, religion). Disparate impact discrimination may be unintentional because the intention was for all applicants to be treated equally; however, this equal treatment had an unequal effect related to a protected characteristic. The most common approach to identify adverse impact is to apply the four-fifths rule. The four-fifths rule states that adverse impact exists if the selection ratio of the minority group is less than four-fifths (or 80 percent) of the selection ratio of the majority group. The simplest way to calculate adverse impact is to divide the selection ratio of the minority group by the selection ratio of the majority group. If the result is less than 80%, then adverse impact exists.  

The retail clothing store collected the following hiring data over the past seven years for Department Manager positions:

Males applied:  75; Males hired: 15

Females applied: 115; Females hired: 20

Caucasians applied: 150; Caucasians hired: 30

Minorities applied: 40; Minorities hired: 5 

Calculate the selection ratios for the two groups:

Males: —————-

Females: ————–

Minorities: —————-

Non-Minorities: ___________

Does adverse impact exist when you compare the minority applicant pool with the non-minority applicant pool?  Does adverse impact exist when you compare the female applicant pool with the male applicant pool? Show your calculation for both questions.

2007 SHRM. Marc C. Marchese, Ph.D.

Part C: Evaluating a Selection Process

Think about the concepts of reliability and validity in the context of the selection process. Describe what each one means, why it is important, and provide an example.  How are reliability and validity related to each other and why is important for a selection process to be both valid and reliable? 

You may use a word document if you like or provide your answers in the content of your response window.

Be sure to provide the references for the sources of the information you used to inform your analysis including the material provided in the classroom.

Discussion Two: Application

Read the Module 3 Case and in-depth scenario 1. Draft a 1 – 2 page memo to the founders of HSS to address the issues with the selection practices. Specifically, include a) a discussion of the reasons why a selection strategy is necessary to hire the best candidates; b) an explanation to the founders regarding how the selection process should be based on valid and reliable selection criteria, including some examples; and c) a discussion of the selection criteria and methods that could have been used to avoid hiring the wrong candidate for the marketing manager position.  You may use a word document if you like or provide your proposal in the content of your response window.  Be sure to provide the references for the sources of the information you used including the material provided in the classroom.

MODULE CASE

–

From talking to one of the founders, you learn that one of the reasons for hiring from internal referrals is that HSS had attempted to hire its first marketing manager from outside the company in a general search a year and a half ago. One of the candidates had outstanding qualifications—

degrees from top universities and 15 years of experience at a very successful 

firm. He had worked for two other firms for less than a year before he applied for the position at HSS.

When the founders at HSS called the candidate’s last supervisor, the supervisor did not say 

anything directly negative about the candidate but left a negative impression of him with the 

founder who had talked to him. The founders did not want to believe that a candidate with such good qualifications had negatives in his background, so they called the president of the company for which the candidate had last worked. The president of the company assured the founders that there was simply “a personal ity conflict” between the candidate and his immediate supervisor. The founders decided to hire the candidate as the marketing manager for HSS.

The first two or three weeks that the new marketing manager worked for HSS had gone well, and he used his knowledge and experience to begin creating a good marketing plan. Then one Monday he neither showed up for work nor called HSS. HSS tried to contact him, but because he had recently moved to the local area to work for HSS, they were unable to locate him. Finally, two days later, the new marketing manager showed up for work as if nothing had happened. One of the founders questioned him but did not get an adequate explanation as to why he had not showed up to work for two days. The new marketing manager assured him that it would not happen again, but two weeks later the same thing happened.One of the founders questioned him about his absence and the employee became somewhat belligerent and admitted that he had been receiving treatment for a chronic illness. 

When asked what the illness was, the marketing manager admitted that he was an alcoholic.The founders decided to fire the new marketing manager. When they told him they were going to “let him go,” he threatened to sue them under the Americans with Disabilities Act. The marketing manager subsequently hired an attorney and started the process of bringing a lawsuit against HSS. HSS hired an attorney to deal with the situation. In his investigation the attorney learned that the marketing manager had

similar problems in his previous firm and had initiated a lawsuit 

against them, but when he had been hired by HSS he had dropped the lawsuit against the other firm. The attorney recommended that HSS attempt to settle the case for a sum that was about the same as one year’s salary. The attorney believed that HSS would prevail if the case went to court, but that it would cost HSS more to contest the case than it would cost to settle the case. So HSS had settled the case. The founder you talked with about this past situation is concerned that if HSS starts hiring from 

outside the organization, similar situations will occur. This founder also realizes that HSS must  start to hire from outside the organization but is a little scared because of the past negative experience

SOURCES:

 https://courses.lumenlearning.com/wmopen-psychology/chapter/industrial-psychology-selecting-and-evaluating-employees/ 

The Job Offer

https://www.thebalancecareers.com/questions-employers-ask-when-conducting-a-reference-check-2062965

https://www.thebalancecareers.com/job-interview-questions-that-are-illegal-1918488

Your HR project to develop a centralized model of delivering HR  services has progressed through very critical stages of the project thus  far. It is now time to present actionable, decision-making information  to project leaders. This can be best accomplished when projects have  been successfully managed, are devoid of any major risks, and have been  properly closed out and finalized.

Write a 5–6 page paper in which you:

1. Explain what it means to successfully direct and manage  project work, and identify and discuss 3–4 strategies you might use to  manage and sustain progress in your HR project. Be specific.
2. Identify and discuss a minimum of three strategies that could  be used to address and resolve any risks within the control of the  project. Hint: See Exhibit 14.5 in the textbook. Is any one of the  strategies you selected more important than the others? Why?
3. Describe 2–3 actions a project manager may take as they begin  to close out the project. Be sure to justify using the actions you  discuss.

Paper #1 Requirements: A  “career path” in a given occupation can be defined as a series of  increasingly responsible and demanding “jobs,” where at least some of  those jobs are prerequisites for one another, like prerequisites for  college courses.  When we think of professional careers, we often think of progressions like “Jr. Accountant, Accountant, Financial Analyst,  Accounting Manager, Division Comptroller, CFO.”

Smart companies arrange step-wise  progressions for non-exempt (hourly paid, typically non-degreed)  employees in order to retain them over time.  For example, an employee of a residential moving company might go through the following sequence of positions: Loader B, Loader A, Lead Loader, Truck Driver, and  Project Coordinator, where each job requires the expertise gained in its  predecessor.  You should go into LIRN and search for at least a couple  of articles that treat these kinds of “job families” for non-exempt (or  “hourly”) employees. 

When companies create job families, they are said to have “internal labor markets,” which means that, aside  from an entry-level position, which can be filled “off the street,”  recruitment for the higher-level jobs is almost always done within the company. 

Deliverables 

Once you have done your research and reflected upon this matter, please address the following questions:

1. a. What are the advantages to a company of having such job families?
2. b. Do you believe that, over the long term, job families are good for profits, or not? Why? 
3. c. What are the advantages to the employees? Are there disadvantages to the employees that you can think of?
4. d. Overall, why would you recommend (or not recommend) the use of job families?

Use the required reading, the  lectures, and the sources cited in the lectures to justify your  position, along with additional research you have done.

Paper Writing Requirements 

Please be sure to address the following requirements when completing your papers:

• The cover page and reference page/s are not included in the page requirement or word count. These should be in addition to paper page count requirements.
• Papers need to be formatted in proper APA 6th Edition style.
• Each paper requires a minimum of at least three outside peer-reviewed sources for your references.
  • Acceptable/credible sources include: Academic journals and books, industry journals, and the class textbook. You could also use credible business website sources in addition to the peer-reviewed required sources, but avoid Wikipedia and Google. These are academic papers that need to include scholarly research.

Challenge, defend and/or supplement comments made by at least two classmates. Respond to each. Bring in additional information specific to the discussion. Your additional information may be from the news, your readings/research and/or personal experience. Cite your sources. 300 words

HTM 110 – Introduction to Hospitality and Tourism Management Assignment #3 

Instructions: You are required to answer the following questions. You should save your answers in a Word document for submission. Please do not repeat the questions on your answer sheet. Instead, please list the answers numerically/sequentially by simply utilizing 1, 2, 3, and 4. Each assignment must have a cover page listing your name, the name of the assignment, and the date. The cover page does not count towards the word count. For each assignment, you are expected to answer the assigned questions in your own words. Each assignment paper should be at least 250 words. Papers less than the required 250 words will get zero. This does not mean each question requires a 250-word response; rather, the total number of words for answering the questions must total more than 250 words. Documents should include a Title Page, maintain double spacing with 12 pt. Times font and 1” margins. If you have questions related to formatting, please ask and I will gladly assist you. Note: The Title Page does NOT count as one of the pages of text. For each assignment you must answer the specified questions for the assignment. 

1. Why have nonalcoholic drinks increased in popularity, and what difficulties do bar managers face when serving alcohol? 

2. Describe the origin of cocktails. What constitutes a cocktail? 

3. Explain why there is no single definition of the various classifications of restaurants; give examples.

 4. What are the five mother sauces?

A New Aptitude Test

Your employer, C. Manufacturing Company (CMC), has just developed a new aptitude test. CMC believes it will accurately predict the future performance of new sales reps. (The company employees over 200 sales representatives and is planning to double this number next year, so this test is very important to the company.) The challenge is that it takes a new sales representative about 2 years to come up to speed on performance. For this discussion, describe how you could validate this new aptitude test so that meaningful data will be available after the first 50 new sales representatives are hired (in about 6 months). Why would you use this method for validating this test

• instructions
  Many financial newspapers or websites say that the U.S. dollar is the strongest currency in the world. Think about the factors that affect exchange rates, and make a case that our currency should or should not be the strongest. In your opinion, what are the advantages to having a strong currency versus a weak currency?Your journal entry must be at least 200 words. No references or citations are necessary.

Option #1: Develop Applications Relative to Course Objectives 

As part of successfully completing this course, you should be able to master the eight course objectives:

1. Demonstrate the need for project management metrics.
2. Establish the importance of metrics in effective management of time, cost, and scope.
3. Apply the knowledge of project metrics to identify the key characteristics of properly defined metrics.
4. Characterize Key Performance Indicators (KPIs) as used in metric-driven project management.
5. Apply value-based project management metrics as important in selecting the right metrics.
6. Explore project performance dashboards including designs, use, and limitations.
7. Explore the applications of visual project management tools, including project performance dashboards.
8. Create proper performance indicators for application in measurement-driven project management.

In this portfolio project, you are to show your mastery of the eight course objectives at a master’s level. You are to write a paper that covers each of the eight topics.

Notice that each objective is written with a verb as the first word to show some action that students must achieve for success in this class. Verbs like “demonstrate,” “apply,” and “create” require that the student takes some action on a project to satisfy the requirement. You should find a project to use in this portfolio where you may take those actions and document them in your paper. You might apply earned value analysis on a project underway to satisfy course objective number 5, for example.

Verbs like “establish,” “characterize,” and “explore” require that the student shows mastery of current thinking on the subject. This part of your paper may be taken from research, or interviews. You might explore an application of dashboards by interviewing a project manager and performing research on current thinking about dashboards, for example.

Therefore, your paper should include sections to address the following:

1. Identify and describe an actual project that was successful in part because it used project metrics, what those metrics were, and why they were a contributing factor to success.
2. Research and report on current thinking in both research and practice about effective management of time, cost, and scope with metrics.
3. Research and report on current thinking in both research and practice about the key characteristics of properly defined metrics, and identify and describe an actual project to compare its use of metrics to your research to determine if the metrics were properly defined.
4. Research and report on current thinking in both research and practice about KPIs.
5. Show your application of value-based project management metrics on a project with which you are familiar and interpret the results of your application.
6. Research and report on performance dashboards including designs, use, and limitations, and visual project management tools, including project performance dashboards.
7. Create proper performance indicators for application in measurement-driven project management on a project with which you are familiar.

Since the key sections of your work correspond to individual module of the course, it is recommended that you progressively develop your project based on the weekly topics.

Paper Requirements:

• Prepare a portfolio paper to address the eight-course objective. All eight course objectives must be addressed. The Course Objectives are: 
  1. Demonstrate the need for project management metrics and benefits of metric-driven project management.
  2. Establish the importance of metrics in effective management of time, cost, and scope.
  3. Apply the knowledge of project metrics to identify the key characteristics of properly defined metrics.
  4. Characterize Key Performance Indicators (KPIs) as used in metric-driven project management.
  5. Apply value-based project management metrics as important in selecting the right metrics.
  6. Explore project performance dashboards including designs, use, and limitations.
  7. Explore the applications of visual project management tools, including project performance dashboards.
  8. Create proper performance indicators for application in measurement-driven project management.
• Incorporate at least 10-12 current peer-reviewed scholarly references (current means published in past five years). The CSU-Global Library (Links to an external site.) is a good place to find your sources. Additionally, be sure to visit the Library’s Project Management Resource Guide (Links to an external site.) for assistance with research and writing.
• Incorporate any constructive feedback provided by your instructor on your work in Week 2.
• Properly organize your writing and include an introductory section with thesis and mapping, headings/subheadings for the body of your work, discussion, recommendations, and a conclusion.
• Any diagram, figure, or table should be included in an appendix, but clearly discussed in the text portion of the paper. Appendices should be included after the references.
• Format your entire paper in accordance with the CSU-Global Guide to Writing and APA (Links to an external site.).

Your paper must be 10 pages long, not including the required title page and references page or any other supplemental pages such as appendices that you choose to include.

 What are some of the typical challenges for HRM in international SMEs? How do they differ from challenges for larger multinational corporations? What are strategies HRMs can use to meet these challenges? 

Read the case study titled “Revitalizing a Brand”, located in the online course shell. Use the Internet or Strayer databases to research the branding and communication strategies of one (1) health services organization that is similar to the health services organizations mentioned in the case study.

Write a four to six (4-6) page paper in which you:

1. Describe the current marketing communication, identity, and brand position of Plaza Home Health Services.
2. Conduct a Strengths Weaknesses Opportunities Threats (SWOT) analysis associated with the current marketing communication, identity, and brand position of Plaza Home Health Services.
3. Assess the importance of benchmarking in Plaza Home Health Services’ development and implementation of an effective brand strategy (marketing communication, identity, and brand position).
4. Compare branding and communication strategies of a similar health services organization with that of Plaza Home Health Services. Determine whether or not Plaza Home Health Services should apply additional best practices into its current branding and communication strategies. Provide a rationale and support for your response.
5. Use at least five (5) quality academic resources. Note: Wikipedia and other Websites do not qualify as academic resources. 

Your assignment must follow these formatting requirements:

• Be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides; citations and references must follow APA or school-specific format. Check with your professor for any additional instructions.
• Include a cover page containing the title of the assignment, the student’s name, the professor’s name, the course title, and the date. The cover page and the reference page are not included in the required assignment page length.

The specific course learning outcomes associated with this assignment are:

• Examine the marketing research process and market segmentation strategies in the health care industry.
• Analyze business planning based on an analysis of domestic and global operating environments, market dynamics (supply and demand), commercialization, and product-market expansion.
• Explain how branding strategies apply to the health care market for existing and new products.
• Determine the marketing communications strategy used in health care services.
• Use technology and information resources to research issues in health services strategic marketing.
• Write clearly and concisely about health services strategic marketing using proper writing mechanics.