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DeVito, J. A. (2016). The interpersonal communication book (14th ed.). Retrieved from https://content.ashford.edu

• This text is a Constellation™ course digital materials (CDM) title.

  prepare a brief outline in which you will draft the main content areas to be examined in greater detail in the Final Project. To begin, select one of the following groups in need from which you will base your outline:

• Children and families
• The elderly
• The homeless
• Mental illness
• Physical disability

Prepare an outline that identifies (lists) and describes each of the content areas below (three to five sentences for each area) that you might use with clients from this group if you were a human services professional. Some of these areas will be addressed in later weeks, which will require you to refer to specific chapters of The Interpersonal Communication Book.

Communication Book:

• Describe one communication theory that can be applied in a health and human services setting.
• Describe an effective verbal communication technique in a health and human services setting (Chapter 4) and how you would use it.
• Describe an effective nonverbal communication technique in a health and human services setting (Chapter 5) and how you would use it.
• Describe one empathy skill in interpersonal and group settings (e.g., one-on-one client interaction, facilitating a group session, etc.) (Chapter 6) and how you would use it in both situations.
• Describe the impact of family, culture, and gender related to your communication with clients (varies by Chapter).

The Summative Assessment Outline:

• Must be three double-spaced pages in length (not including title and reference pages) and formatted according to APA style as outlined in the Ashford Writing Center.
• Must include a separate title page with the following:
  • Title of paper
  • Student’s name
  • Course name and number
  • Instructor’s name
  • Date submitted
• Must use at least three scholarly sources in addition to the course text.
• Must document all sources in APA style as outlined in the Ashford Writing Center.
• Must include a separate reference page that is formatted according to APA style as outlined in the Ashford Writing Center.

Value-based Contracting, The Influence of Metrics, Effects of Publicized Reviews and Metrics, Rating Agencies in Health Care, Turning Data into Actionable Items, Appropriate Reporting of Trends

· Why did you choose this topic?

· Why is it important for you to be informed about this topic?

· Provide one example of how you will engage the topic in your profession (example: conversations with patients, interactions with physicians, processing insurance claims, etc.)

· In approximately 250 words, summarize the topic for your classmates.

· Provide five bullet points to solidify key points or takeaways.

· You must include a minimum of two scholarly sources.

Prior to beginning work on this assignment, review this week’s readings and Weekly Lecture.

Taking information shared during an interview, observation, or questionnaire and evaluating that data to prepare a job analysis requires knowledge and skill. An accurate job analysis is critical for a job description to be reliable and useful. Refer to the Position Questionnaire found in the Week 1 – Discussion Forum 1. Select a classmate’s completed Position Questionnaire to conduct a job analysis.

For this assignment,

• Utilize the SHRM – Job Analysis: Template #2 or a template from the text to develop the analysis.
• Complete all sections of the Job Analysis, providing a rationale for each section.

As part of your rationale, explain whether or not there was adequate information available from the position questionnaire to perform a proper job analysis that ensures consistency in employee job performance.

The Job Analysis assignment

• Must have all sections of the template completed.
• Must include a separate title page with the following:
  • Title of paper
  • Student’s name
  • Course name and number
  • Instructor’s name
  • Date submitted
• For further assistance with the formatting and the title page, refer to APA Formatting for Word 2013 (Links to an external site.).
• Must use at least three scholarly and/or credible sources, in addition to the course text.
  • The Scholarly, Peer Reviewed, and Other Credible Sources table offers additional guidance on appropriate source types. If you have questions about whether a specific source is appropriate for this assignment, please contact your instructor. Your instructor has the final say about the appropriateness of a specific source for a particular assignment.
• Must document any information used from sources in APA Style as outlined in the Ashford Writing Center’s APA: Citing Within Your Paper (Links to an external site.) guide.
• Must include a separate references page that is formatted according to APA Style as outlined in the Ashford Writing Center. See the APA: Formatting Your References List (Links to an external site.) resource in the Ashford Writing Center for specifications.

Based on your reading of the textbook chapter, describe and give an example of an assumption in your organization. This should be a belief that is “taken for granted”, about “the way we do things here”. The attached chart may help you identify some basic assumptions….

Use the below required reference along with one more reference.

1. All of your original responses must be in depth – at least 200+ words or 2-3 full paragraphs

2. List at least 2 references in APA per question and include in-text citations

Whether a crisis or disaster is natural or man-made, effective communication strategies are needed no matter where it occurs. A great deal was learned about communication issues in the aftermath of Hurricane Katrina. After this disaster, thousands of residents in Alabama, Mississippi, and Louisiana were without roads, electricity, or cell phone towers. Because of this, creative means of communication, both inside and outside the region, were needed. Agencies with satellite phones had no difficulty, but for most survivors this was not a possibility—it was difficult to make phone calls both outside and inside the region. One means of communicating, however, was successful for many—text messaging. But, of course, this required a digital phone with texting capability, which not all had access to. In order to reach survivors who did not have this capability, four-wheel drive vehicles or trucks were necessary because roads and bridges were destroyed. Transportation became a significant element for communication.

Other less intense crises present communication issues as well. All crises involve an organizational plan that outlines how to communicate decisions and how to respond to the crisis. Media is almost always present, and they require communication that is rapid and accurate. Coombs (Crandall, Parnell, and Spillan, 2010) identifies uses of communication strategies for the various stages and types of disasters.

Note: Hurricane Katrina is referenced many times in this course because so much was learned from mistakes made during and after that crisis. Crisis responders and those in charge of planning for crises learn from each and every incidence. For example, being sure to look out for vulnerable populations, such as the elderly, is now a priority because 13,000 died during an extreme heat wave in France in August 2003. Every crisis and/or disaster offers an opportunity to reevaluate what worked and what needs improvement for the next incidence.

To prepare for this assignment:

• Review Chapters 7 and 8 in your course text, Crisis Management in the New Strategy Landscape, paying particular attention to the different considerations that should be taken during the beginning, middle, and end of a crisis. Also focus on the methods of establishing communications with various populations during a crisis.
• Review Chapter 6 in your course text, Crisis Intervention Strategies, and focus on how the telephone and the internet can be utilized as alternative forms of communication during a crisis.
• Review the article, “The Northridge Earthquake: Community-Based Approaches to Unmet Recovery Needs.” Focus on populations whose needs were not met and think about how various communication strategies and community organizations might have resolved those unmet needs.
• Review the article, “Natural Disasters that Reveal Cracks in Our Social Foundation,” and pay particular attention to suggestions and considerations for crisis planning.
• Review the article, “Crisis Management in Real Time: How to Successfully Plan for and Respond to a Crisis,” and think about the role of crisis communication plans and crisis management teams in the management of a crisis.

The assignment: (2–3 pages)

• Briefly describe alternative systems of and strategies for communication that might be used during a crisis when normal lines of communication are unavailable.
• Then evaluate which systems and/or strategies might be most effective and explain why.
• Briefly describe the vulnerable populations that may need to be reached during a crisis. Then explain potential strategies for reaching and communicating with these populations.

The BP Oil Spill in 2010 was met with public outcry and demand for change. share your opinion regarding the need for revision to the Oil Pollution Act (OPA 90) to prevent another catastrophic disaster like the Deepwater Horizon Spill. Why do you feel it took such a catastrophe to prompt change?

According to DuBrin (2015), the following strategies or tactics are identified for enhancing your career: 

1. develop career goals, 
2. capitalize on your strengths and build your personal brand, 
3. be passionate about and proud of your work, 
4. develop a code of professional ethics and prosocial motivation, 
5. develop a proactive personality, 
6. keep growing through continuous learning and self-development, 
7. document your accomplishments,
8. project a professional image, and 
9. perceive yourself as a provider of services. (p. 430) 

Identify and explain three career-enhancing techniques or tactics in advancing your career. 

Your essay should be at least two pages and should include an introduction, a body of supported material (paragraphs), and a conclusion. Be sure to include two references (on a reference page), and follow all other APA formatting requirements. The reference page does not count toward the total page requirement.  

Be sure to apply the proper APA format for the content and references provided.

Complete an initial discussion post for the attached assignment using attached background notes and any other scholarly notes 275 words; APA format with proper citations.

Using Earned Value Analysis

One of the key elements of effective project management is bringing together multiple concepts of scope, budget, and schedule management to have a system’s view of a project.

• Explain how earned value analysis and the balanced scorecard are both useful tools for project managers, if they are.
• If your manager said that there was only time to collect data for EVA or the balanced scorecard which would you select to use and why?

You may find Table 7-1 in the PMBOK® Guide of use in this discussion.

Support your statements and conclusions using at least one current, peer-reviewed scholarly article. Current means that the article was published in the most recent five years. Be sure to include your citation/reference pair in accordance with CSU-Global Guide to Writing and APA (Links to an external site.).

Competency

Analyze ethical and legal dilemmas that healthcare workers may encounter in the medical field.

Instructions

You have recently been promoted to Health Services Manager at Three Mountains Regional Hospital, a small hospital located in a mid-size city in the Midwest. Three Mountains is a general medical and surgical facility with 400 beds. Last year there were approximately 62,000 emergency visits and 15,000 admissions. More than 6,000 outpatient and 10,000 inpatient surgeries were performed.

An important aspect of the provider/patient relationship pertains to open communication and trust. Patients want to know that their doctors and the support staff associated with their care understand their wishes and will abide by them. Ideally, these conversations happen well before an emergency or procedure takes place; however, often times this information is missing from a patient’s file. As part of Three Mountains’ initiative to build trust with their patients, an increased emphasis has been placed on obtaining living wills from the patient as part of the intake process to ensure that the healthcare team has written directives of the patient’s wishes in case of incapacitation. You will be creating a living will for a patient and provide educational information as to why the patient should fill it out during the admission process before a procedure.

1. Introduction: Explain the definition of a living will and its key components. This section will provide an educational overview of the document for the patient.
2. Living Will Template: Create a living will that can serve as a template to the patients. This should cover the basic treatment issues such as resuscitation, feeding tubes, ventilation, organ and tissue donations, etc. Provide instructions in the template that can be easily altered, depending on each patient’s wishes.
3. Summary: In this section, you will discuss the importance of this document and encourage patients to complete it. Address how this document ensures that a patient’s wishes are known and followed by the healthcare team.

NOTE – APA formatting and proper grammar, punctuation, and form required. APA help is available here.