Describe (in your own words) how a union becomes certified to represent a group of employees.

 Operational capacity seeks to examine how well and how reliably programs, policies, and procedures work to create value, efficiency, and effectiveness. Discuss one or two key policies and procedures that the Chicago Police Department should consider modifying, and offer a rationale to explain why. Use the Operational Capacity Perspective form for reference. 

Three months ago, you decided to hire freelance workers because the company was overloaded by data processing work (due to the growth of the company). Today is the last Friday of the month and you have to process the invoices from the freelance workers. The freelance workers are doing an excellent job processing the invoices. The amount of hours used to complete the work, however, increases each month. Last month, the freelancers’ timesheets showed they spent an average of 18 hours to go through the data for one client. This month, the freelancers spent an average of 25 hours per account. This is troubling since it took in-house processing 5–7 hours to go through the data for one client. The most inexperienced employee on the team took nine hours to process one client’s account.

You discussed the situation with another manager and he suggested using a software program called EyeSpy that takes pictures of freelancers’ computer screens and records keystrokes and mouse clicks periodically throughout the day. At the end of each week, you can drill down by worker, examining their productivity to give you an accurate report of who is doing what while on the clock.

• Should the company be allowed to install the EyeSpy software to monitor performance? If not, what other suggestions do you have on finding out why there are variations in the freelancer’s timesheet?
• Is it legal for organizations to monitor the performance of the employees without telling them? Why or why not?

Week 10 Discussion Due Sunday

 5      5 unread replies.    5      5 replies.         

Leadership of Culture, Ethics, and Diversity

DB1: What I’ve observed

(Links to an external site.)

Despite the benefits of diversity, some say it is a “double-edged sword.”  Explain why?

DB2: What I’ve observed

Describe the different generations that make up what some people are now referring to as “generational diversity” and identify their unique characteristics.

What are the implications of generational diversity on effective leadership?

Read the case study titled “Revitalizing a Brand”, located in the online course shell. Use the Internet or Strayer databases to research the branding and communication strategies of one (1) health services organization that is similar to the health services organizations mentioned in the case study.

Write a four to six (4-6) page paper in which you:

1. Describe the current marketing communication, identity, and brand position of Plaza Home Health Services.
2. Conduct a Strengths Weaknesses Opportunities Threats (SWOT) analysis associated with the current marketing communication, identity, and brand position of Plaza Home Health Services.
3. Assess the importance of benchmarking in Plaza Home Health Services’ development and implementation of an effective brand strategy (marketing communication, identity, and brand position).
4. Compare branding and communication strategies of a similar health services organization with that of Plaza Home Health Services. Determine whether or not Plaza Home Health Services should apply additional best practices into its current branding and communication strategies. Provide a rationale and support for your response.
5. Use at least five (5) quality academic resources. Note: Wikipedia and other Websites do not qualify as academic resources. 

Your assignment must follow these formatting requirements:

• Be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides; citations and references must follow APA or school-specific format. Check with your professor for any additional instructions.
• Include a cover page containing the title of the assignment, the student’s name, the professor’s name, the course title, and the date. The cover page and the reference page are not included in the required assignment page length.

The specific course learning outcomes associated with this assignment are:

• Examine the marketing research process and market segmentation strategies in the health care industry.
• Analyze business planning based on an analysis of domestic and global operating environments, market dynamics (supply and demand), commercialization, and product-market expansion.
• Explain how branding strategies apply to the health care market for existing and new products.
• Determine the marketing communications strategy used in health care services.
• Use technology and information resources to research issues in health services strategic marketing.
• Write clearly and concisely about health services strategic marketing using proper writing mechanics.

HA3120D – Essentials of Managed Care

 Discussion 01.3: Failure of MCOs

From your text readings and other research through the virtual library or web:

.Discuss the reasons for the failure of some of the first MCOs.

.Were there some common factors that led to their failure?

.Have those issues/factors been addressed?

Respond to two other students.  Please cite references in your post which should be 150-200 words.

Answer the following questions. Book reference:  Rothenberg, Paula S. (2020). Race, Class, and Gender in the United States: An Integrated Study – 11th ed. Worth Publishers: New York, N.Y. ISBN: 978-1- 319-14365-7 

1. Prepare an individual report demonstrating that you a) understand the key ideas presented in the assigned and recommended readings for Week 1 and b) can analyze critically the extent to which they are applicable in your current workplace. Your report should be 800-1000 words and must cite supporting evidence from the readings (or the Week 1 discussion). Your report should be double-spaced and use APA format. The title page, reference list, and any appendices are not included in this suggested word count. You do not need to include an abstract. 
2. If you are unemployed currently, contact your faculty member for guidance on choosing another firm.  
3. The questions your report must address are: What business model does your company use? What is your organization’s vision and mission? What objective evidence is there that your organization’s vision, mission, and objectives is helping it gain a sustainable competitive advantage. Only briefly touch on what objective evidence, using the Three Tests of a Winning Strategy, is there that your organization’s vision, mission, and objectives support its strategy? (We will address the three tests in more detail later) Be sure to introduce your argument, explain your understanding of key terms, present your reasoning, and include independently verifiable supporting evidence.

This week, we studied and discussed metrics relevant to workforce and staffing. For this assignment, you will demonstrate your understanding of these metrics by writing a short paper  that addresses the following questions:

1. What can each metric demonstrate? What is its importance to HRM and strategic decision-making?
2. What would be learned from statistics derived from this metric?
3. Where might one find (or collect) the raw data for this metric? How would you implement tracking this metric in an organizational dashboard/balanced scorecard?
4. What, if any, potential difficulties might create challenges in tracking this metric?

workforce and staffing metrics

Efficiency of Workforce and Job Satisfaction (Quantitative)

Metric 1: Absenteeism Rate and Cost

 Metric 2: Turnover Rate 

• Diversity and Minority Composition within the Workforce (Quantitative)
•  Metric 1: Measuring for Disparate Impact 
•  Metric 2: Ratio of Grievances to Employee Population 
•  Metric 3: Minority Representation by Category 
•  Metric 4: Minority Turnover Rate 
• Efficiency of Recruitment and Selection Systems (Quantitative)
•    Metric 1: Average Days to Fill an Open Position 
•  Metric 2: Offer Acceptance Rate 
•  Metric 3: Yield Ratios 
• Understanding the Applicant Experience and the Exit Interview (Qualitative)

Welcome to the second Case Assignment for this course. Please read the following article (along with the others in the required readings) and learn how Cessna went through a very substantial and well-documented quality initiative program to improve its logistics systems.

Morgan, J. P., (2002, June 6). Cessna aims to drive SCM to its very core. Purchasing, 131(10), 31-35. Retrieved on December 12, 2014, from ProQuest in the Trident Online Library.

Abstract:

When Michael R. Katzorke, vice president of supply management at Cessna Aircraft in Wichita, Kan., began working on the company’s supply chain management system in 1998, Cessna was still a traditional aerospace firm. It had a functional orientation, was vertically integrated, had traditional processes and practices, and there was no provision for Total Quality Management or Six Sigma. To bring about the more fundamental and permanent changes they were seeking, Katzorke and his Cessna colleagues—both at the executive level and in supply management—have developed and deployed no fewer than twenty-one practices and tools aimed at: 1. driving the best possible supply-base rationalization decisions, 2. accelerating the supply-base rationalization process, 3. improving suppliers’ performance, and 4. integrating key suppliers with Cessna’s critical business, manufacturing, and design processes. Brief discussions of each of these steps are presented.

Case Assignment

For your Case Assignment, please research a different organization that has also gone through a major logistics quality initiative recently and write a 5- to 6-page case paper reviewing that process. Discuss why the company took on this initiative, what were the results, and how did this effort help improve the logistics/supply chain management in this company? Be sure to provide the different steps in this change process and any issues or problems that occurred.

Be sure to use at least three references. The references that you find must be recent (within the past 6 years) and they must be firsthand references. You may not use references that are other students’ research. AND you CANNOT use the same organization that you are using to write your SLP papers.

Assignment Expectations

Research the topic with information from the background readings as well as any other resources you find on your own. The paper should be 5–6 pages in length and have a cover sheet and a reference page. Clarity of presentation is important, as well as your ability to cover the topic in a succinct, organized manner with research to back up your points. Use at least 3 different sources of information and annotate your sources of information appropriately on your references page and within the text as necessary. You will be assessed on how well you apply your knowledge of quality control programs in a real-world situation. Submit your assignment for grading by the end of this module.