Save each chapter in a word document. 

CHAPTER 3 QUESTIONS

1-Describe the benefits of VoIP in a service desk setting.

2-List four of the capabilities that ACD’s provide.

3-How is skills-based routing different from normal ACD routing?

4-A VRU integrates with another technology to do what? Provide one example.

5-How does a VRU obtain information?

6-How can scripts be used by service desk analysts?

7-What is a screen op?

8-Why are services desks able to deliver  high-quality support for supported (versus unsupported? products and services?

9-What can you learn from customer satisfaction surveys?

10-What do professional telephone skills ensure?

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CHAPTER 4 QUESTIONS

1- What role do technologies such as the telephone, IM, and chat play in delivering support?

2-What role does email play in delivering support?

3-What role does the web play in delivering support?

4-How are data and information different?

5-What are the keys to a successful service desk web site?

6-What is a “living” document?

7-What is a reusable resolution?

8-How is a data field different than a text field?

9-Explain how intranets and extranets are different that the Internet?

10-You can send an instant message even if the recipient is not online. True or False? Explain your answer.

please discuss the following in your main post:.

• Which case study in the paper was most interesting to you and why?
• Do you think that ERM is necessary in the contemporary organization and why?

Please make your initial post and two response posts substantive. A substantive post will do at least TWO of the following:

• Ask an interesting, thoughtful question pertaining to the topic
• Answer a question (in detail) posted by another student or the instructor
• Provide extensive additional information on the topic
• Explain, define, or analyze the topic in detail
• Share an applicable personal experience
• Provide an outside source (for example, an article from the UC Library) that applies to the topic, along with additional information about the topic or the source (please cite properly in APA 7)
• Make an argument concerning the topic.

At least one scholarly source should be used in the initial discussion thread. Be sure to use information from your readings and other sources from the UC Library. Use proper citations and references in your post.

See the attached PDF for step by step instructions and see attached notepad for data needed for project.

Write a subroutine that generates random numbers that lie between a and b. The user calls the subroutine as my(numbers) = myrandom(n,a,b). The subroutine returns n random number between a and b. Call the program with a seed of 0, a = -3, b = 7, and n = 10. Print out your 10 random numbers after the subroutine call.

Finis assignment 

response to the article and videos below :

Please read the instructions  attached 

Assignment 7

Hide Assignment InformationTurnitin™This assignment will be submitted to Turnitin™.Instructions

Assignment Instructions:

• Congratulations are in order, your company’s network is up and running and everything seems to be working great.
• Now, you have been given a key task, the CTO is due to retire from ACME, Inc. and you are on the finalist list for your excellent work.
• The CEO has decided that he wants a forward thinking individual in the CTO spot, so he has asked the finalist to provide him a report.
• The report, which should be in a Word document, is your vision for the Network in 1 year, 3 years, and 5 years down the road. Some of the items to include are listed below.
  • What is the expected lifespan of our current network (hint: the one you have worked on the past few weeks)?
  • What is the standard lifespan for networks?
  • What upgrades would you do at each of the intervals listed?
  • What technologies should we be aware of coming down the pipeline?

Assignment Grading Criteria

Assignment Grading Criteria

Maximum Points

Appropriate use of terms, correct spelling and grammar

 1

Uses external resources validating position with applicable knowledge

 1.5

Completion of required tasks

 2

Compliance with APA Style Formatting

 .5

 Total Points:

5.0

1 page due Wed 

 A friend of yours is running his business on what is becoming a more complex linked spreadsheet.  He invited you to assess the situation and propose a solution.  After a thorough study, you have suggested that he start using a database.  How would you justify the use of a database?  He also asked you to explain what he called “buzz words” that are surging the IT field:  

• What is the difference, in terms of functions and roles, between DBMS and SQL?  
• Define and explain the difference between database, data warehouse, and big data?

In response to your peers, please fill in any gaps or add more detail to help support their answer, emphasizing the critical features and operations of the relational model and why it is the most popular database model. 

Kindly follow the steps,please.

Discuss how the advent of AI/MI and how it may affect network security. What do you think network security will look like 5 years, 10 years, or 15 years from now. How will the cloud play into this scenario or will there be something bigger than the cloud that could affect network security?