Discussion Questions:
1. In what ways do you think the narrator effectively communicated the patient safety issue with CEO Jerry Westfall? How could the narrator have improved his persuasiveness?
2. Jerry Westfall correctly predicted the decline in reported medication-related incidents in the 6 months after the 2023 health information technology implementation. If the analysis had stopped at this point, what would have been the consequences to patient safety associated with CLIF implementation?
3. How can the practice of healthcare quality management enhance patient safety and minimize the negative consequences of health information technologies?
4. In the implementation of new technologies or work processes, what risk management approach would you take to monitor clinical activities to identify both expected and unexpected risks?
What is the case background and problem statement?