Monthly Archives: June 2023

Please respond if you can answer in 8 hours. Please see the attached doc and respond

Game Shack Software develops and sells computer games and related products to end users. Donald Duck has recently been hired to manage Game Shack’s help desk telephone operation. The management at Game Shack is concerned about the best way to schedule help desk agents. They want to employ enough help desk agents to respond to the calls they receive from users, but they cannot afford to have an excess of agents scheduled to work when relatively few calls are expected.

Donald wants your advice about the size of the help desk staff that Game Shack needs, as well as tips on the best way to schedule agents during the day. He has collected data for a couple of weeks on the number of phone calls the Game Shack help desk receives. The busiest time of the day is from 9 am to 4 pm, during which time the help desk receives an average of 155 calls. The calls average about 12 minutes, and a typical agent takes an average of 2 additional minutes to finish a database entry and terminate the call. The current help desk guidelines state that 85 percent of the calls should be answered in 30 second or less. (No more than 1 percent of the calls should be lost because of insufficient available phone lines.)

The 155 calls each day are distributed approximately, as shown in the following table.

________________________
  Hour                     Calls
________________________
    9 am                     10
   10 am                    25
   11 am                    25
   12 pm                   35
     1 pm                   20
     2 pm                   15
     3 pm                   15
     4 pm                   10
________________________

Use the Call Center Calculator at    www.erlang.com  to advise Donald about the following:

1. How many agents does Game Shack need to handle the volume of calls listed above?

2. How many telephone lines are required to meet the store’s objectives?

3. When is the peak call volume? How long will an average caller wait during the peak hour?

4. What is the impact on staffing and number of lines needed if the policy guideline on the percentage of calls answered in 30 seconds or less is increased to 95 percent?

Read and independently research an Article, Amendment, or Section of the U.S. Constitution of your choice. Consider how, as the supreme law of the land, it may have influenced or framed one of the laws or regulations that was discussed in the text and lectures. If at first you do not see how, for example, the Constitutional mandate about voting age relates to information security or privacy, think more critically. Did we discuss the various ages that the law views a “child” as? Every law, by definition, relates back to the U.S. Constitution in one manner. Countless civil and criminal lawsuits—car wrecks, contract issues in business, any crime, etc.—contain arguments that touch on the Constitution, even when the issue at bar seems far afield. It is because of that omnipresent and important function of the U.S. Constitution that this exercise will help you understand the entire course in its light.

500 words APA format with references needed.

In addition to the Enterprise Resource Planning (ERP) system, you are also updating the office automation software for the new client. They plan to upgrade to the newest version of Microsoft Office©. Choosing a commercial off the shelf (COTS) solution for office automation is very common since the basic applications provided are used across different industries. The ERP and other business applications running on the server are customized and developed using the System Development Life-Cycle (SDLC). Write a two-page white paper discussing the business applications used on the customer network.

Refer to the attached document for complete details and grading rubric.

Windows Network Proposal

You have been hired by Universal LLC as an Information Technology consultant to develop a technology proposal. Universal LLC manufactures and distributes solar panel for the consumer market. Your job is to submit a proposal that meets their criteria.Current Implementation/Concerns:
• The company will have 3 locations (Los Angeles, Dallas, and Houston) but are planning to grow rapidly due to high demand in solar panels. Main staff will be at Dallas and Houston offices.
• Data security is priority since patent and trademarks are at stake.
• Los Angeles sales personnel will need secure remote access to Houston office.
• The WAN connectivity is in place and it is not an issue. There is ample bandwidth in place.
• Feel free to make other assumptions but they need to be noted in the paper.
Topics to Cover:
Your document should cover the content presented in the course. The outline below contains recommended points to cover. You are free to add other related information.Describe the technical and business reasons for each choice, citing other resources as appropriate. The Windows Server 2012 operating system should be used for all aspects of the solution.The topics include:
Active Directory:
• What forest/domain model should Universal LLC implement? What is the domain name?
• Where should the domain controllers be place? Should RODC be part of the consideration?
• FSMO Roles placement
• Plan for AD backup and recoveryGroup Policy:
• Is Group Policy needed?
• What settings might be considered via Group Policy?DNS:
• What namespace should Universal LLC implement?
• What types of zones needed?File Services:
• How will the shares be secured?
• Will quotas be used? FSRM be configured?
• Will DFS be implemented?Remote Services:
• What technology will be implemented to provide secure remote access for users?
• Who should have remote access?WSUS:
• How will the servers and clients be updated?
• How will new servers be deployed?
Submission Requirements:
There are specific requirements for the assignment: The final submission should contain at least 6 pages’ worth of text written by the student (not counting title page, images, diagrams, tables, or quotations), but may be longer, not to exceed approximately 10 pages’ worth of student-supplied text. (With the required diagram, and other images, title page, etc., the final submission may end up being more than 10 pages in length.) It must be double-spaced, have 1-inch margins, and use 12-point Times New Roman or 10-point Arial/Helvetica font. A title page is required; APA format for the title page is optional.
• At least one diagram must be included (not counted towards the minimum length described above). You can have more.
• The submission must cover all of the 6 major topics outlined above. Each choice should be explained with technical and business reasoning. The solution should be reasonably detailed.
• The structure of the final submission is flexible. There is no specific format required, although it should be organized logically and represent a single, unified solution. It is likely that the format will include separate sections for each of the 6 topics required, as well as a summary.
• At least one non-textbook, non-Wikipedia reference is required; preferably, this would be a “best practice” guide or similar content from Microsoft or an experienced provider of Microsoft solutions.
• Be sure to properly quote or cite any sources used. APA format is required for in-text citations and the list of works cited at the end. In its simplest form, if you are using text from a source, you must cite and/or quote it. If plagiarism is found, then there will be a penalty to the grade.

Do you consider cyberstalking to be an offense? What are your experiences with cyberstalking? How can the issue of cyberstalking be handled? Are the current laws adequate? Are there any international cyberstalking laws that can help? 

refer to the attached document in the uploads for the details

I need to write a term paper on the topic Siemens Simatic- PCS7/WINCC (SCADA) 

 Topic – Customer sentiment analysis using Artifical Intelligence

• In the current literature, what counterarguments have you discovered about your topic?
• In lieu of these counterarguments, justify why you chose the argument that is the foundation for your proposed study.

Create a discussion thread (with your name) and answer the following question(s):

Discussion 1 (Chapter 14): Discuss insertion, deletion, and modification anomalies. Why are they considered bad? Illustrate with examples.

Instructions:  Your response to the initial question should be 250-300 words.  Next respond to two postings provided by your classmates. The first post should be made by Wednesday 11:59 p.m., EST. I am looking for active engagement in the discussion.  Please engage early and often. You are require to create your initial thread in order to view and respond to the threads posted by other students.  There must be at least one APA formatted reference (and APA in-text citation) to support the thoughts in the post as needed.  Do not use direct quotes, rather rephrase the author’s words and continue to use in-text citations.