Monthly Archives: February 2023

 Due Week 8 and worth 200 points

Imagine that you are a member of the HR department of a small retail company and upper management has asked you to create a new employee customer service training class for all new employees.

Write a six to seven (6-7) pages paper in which you:

Justify the use of a needs assessment of your company’s proposed employee customer service training, stressing five (5) ways in which such an assessment would expose any existing performance deficiencies.

Develop a customer service training implementation plan and determine the method of training (i.e., presentation, discussion, case study, discovery, role play, simulation, modeling, or on-the-job training).

Justify why you selected the training method that you did.

Propose two (2) ways to motivate an employee who has no interest in attending a training class.

Develop a survey to collect feedback from the employees who attend the training.
Use at least three (3) quality academic resources in this assignment. Note: Wikipedia and other Websites do not qualify as academic resources.
Your assignment must follow these formatting requirements:

Be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides; citations and references must follow APA or school-specific format. Check with your professor for any additional instructions.
Include a cover page containing the title of the assignment, the student’s name, the professor’s name, the course title, and the date. The cover page and the reference page are not included in the required assignment page length.
The specific course learning outcomes associated with this assignment are:
Design job and task analyses that align with the overall HRM strategy.
Design training and development systems to improve employee performance.
Use technology and information resources to research issues in strategic human resource development.
Write clearly and concisely about strategic human resource development using proper writing mechanics. 

When an employment offer is being presented, what are the key things you look for in accepting the position? 

Your journal entry must be at least 200 words in length.

Congratulations! You have been hired as the first director of human resources (HR) for your organization. You will create this fictional organization, which will then be used in this assignment and future assignments.

For this assignment, complete the steps listed below.

• First, begin with an introduction that provides the name and basic description of your fictional organization. Include the location (city and state), type of industry, and number of employees.
  • The organization must have 20 or more employees.
  • It must be an organization where unionization and globalization are possible.
• Second, explain the importance of equal employment opportunity as you see it through your eyes as the HR director. Why is it important to have up-to-date knowledge about federal laws against discrimination?
• Third, select three federal or state discrimination laws that you consider to be important for your organization.
• Next, evaluate the laws and why you selected the laws that you chose.
• Provide a summary of the total amount of charge statistics in your organization’s state that are related to the three laws you described.
• Finally, develop a brief nondiscrimination policy for your organization. Ensure that it reflects what you must do to prevent discriminatory practices at your organization. Be sure it contains all recommended requirements discussed in the unit lesson.

Your project should be a minimum of three pages in length, not counting the title and reference pages. You must use at least three sources to support your project. Adhere to APA Style when constructing this assignment, and make certain to include in-text citations and references for all sources that are used. Please note that no abstract is needed.

answer questions 

HA3110D – Quality Improvement and Risk Management

 LP06.1 Assignment: 5 Whys and 5 Hows

 In your self-improvement project you have been provided with the Likert survey as a quantitative tool for measuring performance by collecting and displaying data and monitoring your performance.

A qualitative tool, one used for generating ideas, setting priorities and determining causes, is the “5 Whys” to determine the root cause of a problem. The American Society for Quality” takes this tool a bit further by applying “5 Hows” to find a solution to the problem. To find out more, go to “5 Whys and 5 Hows” (ASQ).

Directions

1.In a Word document, write down the AIM statement for your self-improvement project (topic, how much by when).

2.Drill down to the details of the problem by successively asking five times what and why. Start with: “why is this a problem” and ask four more whys. Identify each contributing factor to the problem along with the final root cause.

3.Upon determination of the root cause(s), use the 5 Hows method to develop actions to solve the problem. Keep asking how until you find a root solution that resolves the root cause.

4.What insight did you gain from this exercise? Was the root cause what you expected? Why or why not? Where there more problems identified?

5.In what way do the recommended actions (the hows) relate to the changes you have implemented? Exactly how?

(Total Length: 250-350 words).

Please read and respond to the attachment.

Note: Only up to 20% of the content in the written response can be quotes from third parties. 

In the context of research design, two types of validity, which speak to the quality of different features of the research process, are considered: internal validity and external validity. Assuming that the findings of a research study are internally valid—i.e., the researcher has used controls to determine that the outcome is indeed due to manipulation of the independent variable or the treatment—external validity refers to the extent to which the findings can be generalized from the sample to the population or to other settings and groups. Reliability refers to the replicability of the findings.

For this Discussion, you will consider threats to internal and external validity in quantitative research and the strategies used to mitigate these threats. You will also consider the ethical implications of designing quantitative research.

With these thoughts in mind:

By Day 4

Post an explanation of a threat to internal validity and a threat to external validity in quantitative research. Next, explain a strategy to mitigate each of these threats. Then, identify a potential ethical issue in quantitative research and explain how it might influence design decisions. Finally, explain what it means for a research topic to be amenable to scientific study using a quantitative approach.

APA 

references

How does financial planning and strategic planning influence health care organizations? Provide an example. 175 word minimum 200 word max

This week you are to begin developing your outline for your research project. Select the first three program learning objectives and develop your research project outline for those three program learning objectives. Be sure to include which reference you will use to support your analysis of these learning objectives.

1. Critiques theories and principles of healthcare management.
2. Summarizes knowledge of management principles to functional areas of healthcare.
3. Evaluates the use of management skills in leadership.

Instructions

• Using the attached Microsoft Word document outline define the learning objectives, how you plan to cover the material and your supporting references for each objective.
• Be sure to check out this unit’s Supplemental Resources for guidance on beginning your outline process.
• Upload for instructor feedback and approvals.

Assignment File(s)

HCM Objectives Matrix Outline [Word Document]

Among the many challenges managers face is providing accurate, timely, and effective feedback to employees. As a manager, how will you ensure you are giving employees the feedback they need to be successful on the job, while still carrying out the strategic plans of the organization? You are a district manager who manages 25 employees in South Carolina, Georgia, and Florida. You try to see your managers once a month, but when there are issues you constantly have to change your plans. Please respond to the following questions:

• How will you connect with your managers when you don’t see them on a daily basis?
• How do you monitor performance and give feedback both positive and negative?